Terms and Conditions

1. Agreement to Terms

By accessing and using the Trading Tools website, purchasing our software products, or utilizing our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our platform or purchase our products.

2. About Trading Tools

Trading Tools is a professional platform providing cutting-edge software solutions for MetaTrader 5 traders. Our mission is to enhance trading experiences through innovative tools and professional-grade software.

2.2 Business Information

Legal Business Name: Trading-Tools

Business Type: Individual Freelancer / Sole Proprietorship

Registration Location: Romania

Business Activity: Software development and digital product sales

2.1 Our Current Products

• Order Manager PRO - Professional Trading Assistant for MetaTrader 5
• Future trading tools and Expert Advisors (under development)
• Educational resources and trading support materials

3. Product Licenses and Usage Rights

Upon successful payment, we grant you personal, non-transferable, non-exclusive licenses to use our software products. Each license includes:

• Lifetime usage rights for the purchased version
• Free updates and bug fixes for existing products
• Email support and technical assistance
• Access to documentation and user guides

3.1 License Restrictions

You may NOT:

• Redistribute, resell, or share our software with third parties
• Reverse engineer, decompile, or modify our software
• Use our software for commercial redistribution
• Remove or alter copyright notices or license information
• Create derivative works based on our software

4. Payment Terms and Policies

4.1 Accepted Payment Methods

We accept secure payments via:

• Cryptocurrency - USDT, USDC, BNB, LTC and others via OxaPay
• Lemon Squeezy - Waiting Approval! Payment Methods: Credit cards, Paypal, Google Pay, Apple Pay
• PayPal - Credit cards, debit cards, PayPal balance

4.2 Pricing and Fees

All prices are displayed in USD. We reserve the right to modify prices for future purchases with reasonable notice.

4.3 Refund Policy

We offer a 14-day refund guarantee for all digital products, subject to the terms below.

4.3.1 Eligible Refund Reasons

You may request a full refund within 14 days of purchase for the following reasons:

• Technical compatibility issues - Software doesn't work with your system despite meeting requirements
• Product defects - Software has bugs that prevent normal operation
• Delivery failure - License key not received or activation problems that cannot be resolved
• Duplicate purchase - Accidentally purchased the same product twice
• Billing errors - Charged incorrect amount or unauthorized charges

4.3.2 Refund Conditions

Important: Due to the nature of digital software that provides immediate access upon activation:

• Refunds are available within 7 days for technical compatibility issues only
• No refunds available after software activation on MetaTrader 5
• Refunds require de-activation of the software license
• Customer must attempt technical support resolution before refund consideration

4.3.3 Digital Product Refund Process

Refund Timeline:

• 0-7 days: Refund available for technical compatibility issues only
• After activation: No refunds available (prevents fraud)
• Beyond 7 days: No refunds available

Anti-Abuse Protection: To prevent fraudulent use:

• Refunded licenses are immediately deactivated
• Multiple refund requests from same customer may be declined
• Software includes license verification for continued use

4.3.4 How to Request a Refund

To request a refund:

• Email us at tradingtools.ddns.net@gmail.com within the applicable timeframe
• Include your order/license number and reason for refund
• Agree to license deactivation and software removal
• Refunds are processed within 5-7 business days after license deactivation

4.3.5 Post-Refund Terms

Upon refund approval:

• Your license will be deactivated
• You must cease using the software
• You should uninstall the software from your devices

5. Software Delivery and Support

Upon successful payment verification:

• License keys and software are delivered via email within 5-10 minutes
• Complete installation instructions are provided
• Technical support is available for setup assistance
• Updates are delivered automatically or via email notification

5.1 Service Delivery Type

Automated Digital Delivery: Our services are fully automated:

• Software licenses are delivered automatically via email upon payment confirmation
• License activation is automated through our software system
• No human intervention is required for standard product delivery
• Customer support is available for technical assistance when needed

5.2 Human-Driven Services

Limited human-driven services are provided only for:

• Technical Support: Email assistance for installation and activation issues
• License Reset: Manual HWID reset for legitimate hardware changes
• Customer Service: Handling refund requests and general inquiries

These services are supplementary to our main automated digital product delivery.

6. System Requirements

Our trading tools require:

• MetaTrader 5 platform (latest stable build recommended)
• Windows 7/8/10/11 operating system
• Minimum 2GB RAM (4GB recommended)
• Active internet connection for initial activation and updates

7. Trading Risk Disclaimers

7.1 High Risk Warning

You acknowledge that:

• Trading involves significant financial risk and potential for loss
• Order Manager PRO is a tool to assist trading but does not guarantee profits
• You are solely responsible for your trading decisions and outcomes
• We strongly recommend using demo accounts before live trading
• Never trade with money you cannot afford to lose

7.2 Software Disclaimer

Order Manager PRO is provided "as is" without warranties of any kind. We do not guarantee that the software will meet your specific requirements or that its operation will be uninterrupted or error-free.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to trading losses, loss of profits, or loss of data arising from the use of our software.

Refund Protection: This limitation does not affect your right to a full refund within the 14-day guarantee period as outlined in our refund policy.

9. Software Activation and Hardware Limitations

9.1 Activation Process

Software activation occurs automatically upon entering your license key in the software settings. The system will verify your license and activate the software for immediate use.

9.2 Hardware Limitations

• Each license is valid for use on one (1) computer only
• The software is tied to your computer's unique hardware identifier (HWID)
• Installing on multiple computers simultaneously violates the license agreement

9.3 Hardware Changes and Reinstallation

If you need to transfer your license due to:

• Computer hardware upgrades
• System replacement or reinstallation
• Technical issues requiring license reset

Contact our support team to reset your HWID. We provide reasonable assistance for legitimate hardware changes and personal circumstances.

9.4 Activation Support

If automatic activation fails, our support team will manually activate your software upon request. Contact support with your license key and system details for assistance.

10. Data Protection and GDPR Compliance

10.1 Data Collection and Processing

In compliance with the General Data Protection Regulation (GDPR), we collect and process only the following personal data:

• Customer Information: Name and email address (provided during purchase)
• Technical Data: Hardware identifier (HWID) collected only when customers activate their purchased software
• Communication Records: Support emails and correspondence

10.2 HWID Collection Notice

Hardware identifiers (HWID) are collected exclusively:

• From paying customers only
• Only during software activation process
• For license validation and anti-piracy purposes
• Not collected from website visitors or non-customers

10.2 Data We Do NOT Collect or Store

For your privacy and security, we do NOT collect, store, or have access to:

• Credit card numbers, CVV codes, or banking information
• Payment processor data (handled exclusively by PayPal/OxaPay)
• Browsing data or website cookies
• Personal financial information or trading account details
• Location data or IP addresses for tracking purposes

10.3 No Cookies Policy

Our website does not use tracking cookies, analytics cookies, or marketing cookies. We only use essential cookies for basic website functionality and theme preferences (dark/light mode).

10.2 Legal Basis for Processing

We process your data based on:

• Contract performance (license delivery and activation)
• Legitimate interests (customer support and fraud prevention)
• Legal obligations (tax and accounting requirements)

10.3 Your GDPR Rights

Under GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Restriction: Request limitation of processing in certain circumstances

10.4 Data Retention

We retain your data for:

• License information: Lifetime (to support your perpetual license)
• Purchase records: 7 years (legal and tax requirements)
• Support communications: 3 years (customer service purposes)

10.5 Data Protection Contact

For GDPR-related requests or concerns, contact us at: tradingtools.ddns.net@gmail.com with "GDPR Request" in the subject line.

11. Business Continuity and Software Longevity

11.1 Offline Operation

Once activated, Order Manager PRO operates completely offline and does not require continuous communication with our servers. Your software will continue to function regardless of our server status or internet connectivity.

11.2 Company Closure Protection

In the unlikely event that Trading Tools ceases operations:

• Your activated software will continue to function normally
• Your lifetime license remains valid and enforceable
• The software's offline nature ensures uninterrupted operation
• All existing installations will remain fully functional

11.3 Backup and Preservation

We recommend:

• Backing up your activated software installation
• Keeping your license key in a secure location
• Creating system restore points after successful activation

12. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather conditions
• War, terrorism, civil unrest, or government actions
• Internet service provider failures or cyberattacks
• Power outages, equipment failures, or infrastructure disruptions
• Pandemics, epidemics, or public health emergencies
• Changes in laws or regulations affecting our operations

During such events, our obligations will be suspended until normal operations can resume. We will make reasonable efforts to minimize any disruption and notify customers of significant delays.

13. Financial Disclaimers and Advisory Notice

13.1 Not Financial Advice

13.2 Age Restrictions

Our services are intended for individuals aged 18 years or older. By purchasing our software, you confirm that you:

• Are at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Are legally permitted to trade financial instruments in your jurisdiction
• Understand the risks associated with financial trading

13.3 Broker Responsibility

Order Manager PRO facilitates order placement through MetaTrader 5. We are not responsible for:

• Trade execution by your broker
• Broker-related technical issues or downtime
• Market conditions or price movements
• Slippage, requotes, or execution delays

14. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information:

• We collect only necessary information for order processing and support
• Your email and payment information are used solely for transaction purposes
• We do not share your information with third parties except payment processors
• We implement security measures to protect your data

15. Updates and Support

Your license includes:

• Free software updates for bug fixes and improvements
• Email support for technical assistance
• Access to documentation and user guides
• Compatibility updates for new MetaTrader 5 builds

16. Intellectual Property

Order Manager PRO and all related materials are protected by copyright and other intellectual property laws. All rights, title, and interest in the software remain with us.

17. Termination

We may terminate your license if you violate these terms. Upon termination, you must cease all use of the software and delete all copies from your devices.

18. Governing Law

These terms are governed by the laws of Romania. Any disputes arising from these terms or your use of Order Manager PRO shall be subject to the exclusive jurisdiction of Romanian courts.

19. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of the software after changes constitutes acceptance of the modified terms.

20. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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